T&Cs and information

General terms and conditions of business

§ 1 Scope of application and suppliers
§ 2 Contract conclusion
§ 3 Prices
§ 4 Shipping costs
§ 5 Delivery conditions and our availability of supplies
§ 6 Payment conditions
§ 7 Retention of title
§ 8 Instruction of withdrawl
§ 9 Transport damages
§ 10 Warranty
§ 11 Final provisions
Frequently asked questions

How does the shopping cart system work?
Must I register?
When is my order binding?
Is the text of the contract saved?

General terms and conditions of business (with statutory information)

§ 1 Scope of application and suppliers
These general terms and conditions apply to all orders made by the consumer (§ 13 BGB (Bürgerliches Gesetzbuch [German Civil Code])) via the online shop of
neomagnete
A.Kerskes u. J.Albrecht GbR
Herweghstr. 11
12487 Berlin
(hereinafter „A.Kerskes u. J.Albrecht GbR“).
A consumer means any natural person who is acting primarily for purposes which are not related to his or her trade, business or profession.

§ 2 Contract conclusion
§ 2.1 The products depicted in the online shop only serve to allow offers to buy to be submitted. By clicking the “Commit to buy” button you make a binding offer to buy.
§ 2.2 We can accept your order either by sending a separate order confirmation by email or by delivering the product within 2 days. An automated email confirms that the order has been received, and is sent immediately after the order is made. This does not constitute acceptance of the contract.

§ 3 Prices
The prices listed on the product pages include statutory VAT and other price components and are exclusive of shipping costs.

§ 4 Shipping costs
Shipping is free within Germany from €80.00. Below this we charge a fee of €5.50 including 19% VAT. Shipping costs within the EU are €11.90 including 19% VAT. Shipping costs in third countries for a package are €11.90 net.
There may be taxes, tariffs and fees for deliveries in Switzerland and other countries outside the EU; these are to be paid by the customer. You can find out how much these fees are at your local customs office.

§ 5 Delivery conditions and our availability of supplies
§ 5.1 We send our products within Germany and Europe insured by our logistics partner DHL. Deliveries within non-EU European countries, such as Switzerland, are made via DHL or as letters with Deutsche Post.
§ 5.2 The delivery time within Germany is 1-3 working days if nothing to the contrary is specified in the offer. The delivery time within Europe is 2-12 working days.
§ 5.3 If we do not have all of the ordered products in stock we are entitled to make a partial delivery at our own expense, insofar as this is reasonable for you.
§ 5.4 Should you be responsible for the product’s delivery failing, despite three delivery attempts, we can rescind the contract.
§ 5.5 If the ordered product is not available because it was not supplied by our suppliers, through no fault of our own, we can rescind the contract. In this case we will inform you immediately and suggest, if applicable, delivery of a comparable product. If no comparable product is available or you do not want a comparable product delivered we will immediately reimburse you for any payment already received.

§ 6 Payment conditions
§ 6.1 We accept payments via PayPal and prepayment, and for deliveries within Germany on account with a payment period of 21 days.
§ 6.2 If you wish to pay by PayPal you will automatically be transferred to PayPal in the next step after your purchase. You can log onto your PayPal account there and approve the payment. As soon as you have confirmed your data for the payment you will automatically be directed back to the shop to complete the order. Your account will be debited upon completion of the order. If you wish to pay by Maestro CardsMasterCard or Visa your credit card will be debitedso that the order can be processed immediatelyAfter purchase you will be on the checkout portal by Wirecard redirected where you can complete the payment safely.With prepayments we give you a discount of 2%. After the order is completed you will receive an order confirmation with the bank details by email, in addition to the order acknowledgement. The invoice amount is to be transferred into our account within 10 days. Once the payment is in our account (transfers from abroad can take up to 7 days) we send the product. For deliveries within Germany it is possible to pay on account. You then receive your delivery together with an invoice. After receiving your product you have 21 days to transfer the amount to us. It is possible to pay on account for orders up to €400. We reserve the right to suggest another payment method.

§ 6.3 If you are in default with payment, the purchase price accrues interest at a rate of 5% above the base rate for the duration of the default. We reserve the right to prove and claim higher damages caused by the delay.

§ 7 Retention of title
The products remains our property until full payment is made. Before title is transferred it is not permissible to pledge, mortgage, process or remodel the product without our consent.

§ 8 Instruction of withdrawl
§ 8.1 Consumers have a fourteen day cancellation right.


Instruction of withdrawl

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us

neomagnete
Andreas Kerskes und Jessica Albrecht GbR
Herweghstr. 11
D-12487 Berlin

phone: +49 (0)30 41934173
fax: +49 (0)30 41934172 

e-Mail: service@neomagnete.de

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the model withdrawl form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods,whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us.The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

§ 8.2 The cancellation right does not exist for distance selling contracts for the delivery of goods which are not prepackaged and for whose production the consumer’s individual choice or requirement is decisive, or which are uniquely made to the consumer’s individual requirements; or for the delivery of goods if these were inseparably combined with other goods after delivery due to their nature.
§ 8.3 Please avoid damaging and contaminating the goods. Please send the item in its original packaging if possible, and do not forget to include all accessories and any packaging pieces. Please use protective outer packaging where necessary. If you no longer have the original packaging, please take care to use suitable packaging to give sufficient protection against transport damage, in order to avoid compensation claims for damage caused by faulty packaging.
§ 8.4 Please note that the modalities referred to in Paragraph 8.3 are not prerequisites for the valid exercise of the cancellation right.

§ 9 Transport damages
§ 9.1 If goods are delivered with obvious transport damage, please complain directly and immediately to the deliverer about such defects, and make contact with us as soon as possible (Tel. +49 (0)30 41934171).
§ 9.2 Failure to make a complaint or to notify us has no impact on your statutory warranty rights. However, you can help us to assert our own claims against the carrier or transport insurer.

§ 10 Warranty
The products offered in our shop are subject to the statutory warranty rights.

§ 11 Final provisions
Should a provision of these general terms and conditions of business be invalid, the rest of the contract shall remain unaffected. The invalid provision shall be replaced by the appropriate statutory provisions.

Frequently asked questions
How does the shopping cart system work?
You can reserve products without being obliged to buy them by clicking the “In the shopping cart” button. You can view your shopping cart at any time by clicking the “Shopping cart” button, and can if necessary remove products from the shopping cart by clicking the “X” button. If you wish to buy products in the shopping cart, click the “Proceed to checkout” button.
Must I register?
After choosing your products you are invited to enter your details. The compulsory details are marked with an *. You can, optionally, open a customer account and order in future by entering your user name and password, without having to re-enter your address data.
When is my order binding?
You can re-check your entries on the order page. By clicking the “Commit to buy” button you conclude the ordering process. The process may be aborted at any time by closing the browser window. On the individual page you receive further information e.g. about the potential to make corrections.
Is the text of the contract saved?
We save the contract text. The order data and T&Cs are sent to you by email. You can also see your past orders in our customer log-in area. The T&Cs can be viewed, printed and saved here: T&Cs.pdf 

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