Payment / Dispatch
Important information for shipping, delivery and payment
Shipping and delivery
We send all our products within Germany and Europe insured by our logistics partners DHL or DPD. Deliveries within non-EU European countries, such as Switzerland, are made via DHL or as letters with Deutsche Post.
Within Germany, shipping from €50 is free. Below this we charge a fee of €5.90 including VAT.
Shipping costs within the EU Zone 1 with DPD are €10.50 including VAT for the following countries:
AT, BE, CZ, DK, LU and NL
Shipping costs within the EU Zone 2 with DHL are €14.95 including VAT for the following countries:
BG, CY, EE, ES, FI, FR, GR, HR, HU, IE, IT, LI, LT, LV, MT, PL, PT, RO, SE, SI and SK
Shipping costs in Switzerland (DPD) for a package are €9.50 net.
Shipping costs in third countries (DHL) for a package are €19.95 net.
There may be taxes, tariffs and fees for deliveries in Switzerland and other countries outside the EU; these are to be paid by the customer. You can find out how much these fees are at your local customs office.
The delivery time within Germany is between 1 and 3 working days (Monday to Friday, excluding public holidays). Within Europe 3-10 working days depending on the region.
Delays on the part of the shipping service providers can occur and are beyond our control.
We accept payments via PayPal, Credit Card and prepayment and on account with a payment period of 21 days.
If you wish to pay by PayPal you will automatically be transferred to PayPal in the next step after your purchase. You can log onto your PayPal account there and approve the payment. As soon as you have confirmed your data for the payment you will automatically be directed back to the shop to complete the order. Your account will be debited when the order is completed.
If you wish to pay by Maestro Cards, MasterCard or Visa your credit card will be debited via Stripe, so that the order can be processed immediately.
With prepayments we give you a discount of 2%. After the order is completed you will receive an order confirmation with the bank details by email, in addition to the order acknowledgement. Once the payment is in our account (transfers from abroad can take up to 7 days) we send the product.
It is possible to pay on account with a payment period of 21 days. You then receive your delivery together with an invoice. After receiving your product you have 21 days to transfer the amount to us. It is possible to pay on account for orders up to €200. We reserve the right to suggest another payment method.
You will receive paperless invoices via PDF when paying with PayPal, credit card or by prepayment. If you need a paper invoice, please feel free to contact us.